Swan, Tower, Morphy Richards, Russel Hobbs, Hubble, Smeg, Daewoo, Barbary & Oak, Lavazza
Returns Policy
If you change your mind or are not completely satisfied, you can return your order within 30 days of receiving it.
Items must be unused and returned in their original packaging, with all accessories and inner packaging included. Plug guards must remain in place, and bundle sets must be returned complete unless agreed otherwise. Where possible, please return items in the larger outer box to help prevent damage in transit.
If your item arrives faulty or damaged, please inspect it within 24 hours of delivery and report any issues to help@haleretail.co.uk. We will arrange a replacement, repair, or refund where appropriate.
Refunds are processed within 48 hours of receiving returned goods, although it may take up to 7 days for the funds to appear in your account. Refunds will only be made to the original payment method.
All items are covered by a 12-month warranty, with the option to extend the manufacturer’s warranty once registered. This does not affect your statutory rights. Returns must be sent to a UK address, and we do not accept returns from outside the UK.
For more information & For help with your order, please visit Hale Retail Brands.