Delivery & Tracking
- Can I change the collection store for my order?
- Can someone else pick up my Collect From Store order?
- What happens if I don't collect my order from store?
- How long do I have to pick up my Collect From Store order?
- How will I know my order has arrived in store?
- Can I have my order redirected to a different address?
Returns, Refunds & Exchanges
- How do I return a partner brand product?
- Can I still return outside of the returns period?
- I forgot to include the packing slip with my return
- Do I have to pay for my return?
- How will I be refunded for an order paid partially with a Gift Card/eGift?
- How will I receive a refund for an order paid with a Gift Card?
Orders & Payment
- I am missing an item from my order
- Do you ship internationally?
- What should I do if my payment is refused when placing an order?
- Can I use a card that's not registered in UK?
- What payment methods can I use online?
- Why has my order been cancelled?
Product
- I have a faulty product purchased from another retailer
- I have a faulty product but I can't find my receipt. What do I do?
- I have a faulty product that I bought in store
- I have a faulty product that I bought online
- My shoes are uncomfortable. Can I return them?
- Do you offer a repair service?
Promotions
Gift Cards & eGifts
- What happens if my Gift Card is lost, damaged or stolen?
- I have a Gift Card/eGift, can I return it for a refund?
- My Gift Card/eGift order has not arrived
- Can I use my Gift Card/eGift as part payment?
- How do I use my Gift Card/eGift online?
- When will my Gift Card/eGift expire?
Appointments, Measure & Fit
- Why doesn’t my child’s shoe size match the measurement from their fitting appointment?
- I keep seeing a 'no size found' error message with my child's measurements
- How do I measure my child's feet at home with a toddler gauge?
- How do I measure my child's feet at home with a junior gauge?
- Why is it important to measure my child's feet?
- Will my local store check the fit of my child's shoes purchased online?